Refund Policy

Product Damage and Wrong Product

At Frozzi, we strive to ensure your satisfaction with every purchase. In the unfortunate event that your product arrives damaged or is incorrect, we have a straightforward refund policy:

1. Product Damage: If your product is damaged upon delivery, please contact us immediately. We require a video of the unboxing process to assess the damage accurately. You can reach out to us via Email or Instagram to initiate the refund process.

2. Wrong Product: If you receive a product that is different from what you ordered, please notify us promptly with a video showcasing the unboxing and discrepancy. We will arrange for the correct item to be shipped to you at no additional cost or offer a full refund upon return of the incorrect item.

Contact Us

• Email: [Insert Email Address]
• Instagram: Direct message us [@YourInstagramHandle]

Please ensure all communication regarding refunds includes your order number and relevant details. Our goal is to resolve any issues swiftly and ensure your experience with Frozzi is exceptional.